Michelle was a true professional. Her knowledge of the area, her expertise and skill in negotiating, and her customer service exceeded our expectations. I knew after she toured the house with us, that she would be an advocate for getting us a fair price and that she was trustworthy. Over the course of the purchase process she validated that impression. We were only in town for the weekend and needed to be certain we were making a good decision. Michelle worked with us through the process and we were able to make an offer, and start the loan process the same day. She continuously updated us on progress and status - which was important since we were not in the area. She took a personal interest in our home purchase success, but more importantly, she was incredible effective and efficient. When there were hiccups, as there always are, she kept her cool and continued to give us sound advice and move the process along. I would recommend Michelle to anyone that is looking to buy or sell a home.